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Union recognition and organisation in call centres in the uk finance sector’ , industrial relations journal 33(3): 246 –261 google scholar, crossref braverman, h (1974) labor and monopoly. Labour relations foundations mar 3-8, 2019 - kingston: linking hr strategy to business strategy queen's university irc, kingston, ontario, canada k7l 3n6.
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Workplace industrial relations in britain, 1980-2004 david g blanchflower dartmouth college, nber, bank of england and iza bonn alex bryson policy studies institute.
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